Dover Electrical is operated by NordSys Limited. This is a plain-English summary of how we handle personal data.
What we collect
When you contact us we collect: your name, your phone number, your email address, your postcode or property address, and whatever description you send us of the electrical work you need. We collect this via email, WhatsApp, or phone - we do not run a contact form or newsletter signup.
How we use it
To quote for your work, to schedule the job, to send you the Electrical Installation Certificate afterwards, and to invoice you. We do not send marketing. We do not share your details with third parties except where required for the work itself (notifying the network operator where required, submitting a planning application to Dover District Council if you have asked us to).
Website statistics
We count visits to this site, for statistics only, using our own counting tool. It sets no cookies and does not store your IP address. For each page view it records the page, the site you came from, any campaign label in the link you used, your country (approximate) and whether the visitor looks like a person or a robot. To count unique visitors it uses an identifier. We do not share this data with anyone except our hosting provider, which stores it on our behalf. We respect Do Not Track and Global Privacy Control. If you click 'Don't count my visits' in the footer, we remember your choice in this browser with one small local-storage flag called na_ignore; our counter stores nothing else in your browser. You can object at any time using the link in the footer, or contact us at hello@doverelectrical.co.uk. Our lawful basis is our legitimate interest in understanding and improving our site.
How long we keep it
We keep a record of enquiries, chats and our dealings with you. If you would like your own record deleted, contact us at hello@doverelectrical.co.uk and we will do it. Job records (invoices, certificates, correspondence): 6 years for tax purposes. If you ask us to delete your data, we do so within 30 days except where legally required to retain.
Your rights
Under UK GDPR you can ask us to: show you what data we hold about you, correct anything wrong, delete your data, restrict how we use it, or object to how we use it. Email hello@doverelectrical.co.uk to exercise any of these rights.
Contact
Data controller: NordSys Limited. Email hello@doverelectrical.co.uk. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office.